This is for calls - you can block via attendant. No handler needed
1. Create new profile - as an example - called Blocked Callers
2. In the profile
a. Under Use the profile to process incoming calls with any of the following DNIS (the number the caller dialed) values:
Enter the number that is being called
Activate the selection box
b. Under Use this profile to process incoming calls with any of the following ANI (the number form which the caller is calling)) values:
Enter the number you want to block
Activate the selection box
3. Add a disconnect step to the profile - make sure that is default action
4. Publish
5. Test
6. You can add multiple numbers in the dialer called ibox and also in the number from which the caller is calling box.
Regards
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Richard
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Original Message:
Sent: 03-08-2021 15:25
From: Horacio Gutierrez
Subject: Blocking certain customers phone calls and chats
Hello,
We have Pure Connect 2019 R2. Is there any way to block a certain consumer from calling our call center and creating a chat thru on genesys system?
Thanks,
#Telephony
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Horacio Gutierrez
California Department of Insurance
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