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Please see the below attached call log.Failed call scenario: The call first came to the user _Facilities maintenance which is a routing path for the workgroup Facilities maintenance.Instead of entering the workgroup in Interaction Attendant, it got transferred to a user.Working call scenario: When the user transfers the call to another workgroup _Parkswide, it entered the Interaction Attendant and followed the profile.Both the users and workgroups are configured exactly the same. Not sure why the system is behaving in 2 different ways.Any help is much appreciated!
Thank you for your insight Paul.
Both _Facilities maintenance and _Parkswide are workgroups with a DNIS set up and both have an attendant profile to receive calls which are configured similarly.
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