OK, so it may be that we have a terminology issue here.
At a quick glance, it looks to me that _Facitities maintenance is a workgroup with a DNIS set up (in the Phone Numbers container) so no IVR. cgod is a user in that workgroup and gets the call.
_Parkswide is an Attendant Profile, so when the call is transferred, you get an IVR.
Without seeing the various configurations, I can't be certain, and others may have alternative theories.