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Salesforce & Gensys Integration Call History in SoftPhone

  • 1.  Salesforce & Gensys Integration Call History in SoftPhone

    GCAP Member
    Posted 15 days ago
    With the Salesforce & Genesys integration for Pureconnect, is there any way to have disconnected calls remove from the call list in the imbedded softphone layout quicker than the current out of the box setting?  We are concerned this is going to confuse the agents.

    Thanks,
    Andrew
    #Integrations

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    Andrew Wooster
    Genesco Inc.
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  • 2.  RE: Salesforce & Gensys Integration Call History in SoftPhone

    GCAP Member
    Posted 11 days ago
    I was told by support that by setting the attribute Eic_DeallocationTime on the interaction, default is 120 (seconds), I changed this to 10 seconds and it is still not removing the interaction from the call history in 10 seconds, it is still waiting the default 120 seconds.  Has anyone had any issues getting this to work?  Everything in debug mode looks correct.

    Thanks,
    Andrew

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    Andrew Wooster
    Genesco Inc.
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