Hi all,
We are on Pure Connect Cloud (CaaS).
We have some calls come in without any caller ID.
Even though I do not see the ANI in ICBM, or the Database (CallDetail view), is it possible to pull the actual caller ID from somewhere else? some logs, etc?
Having the CallID, can Genesys pull up the ANI somehow, somewhere?
If we have a harassing caller with a valid ANI, we can send them to an "IVR Hell" or just hang up on them. But if the harassing caller comes through without a caller ID, there isn't much we can do about it.
Have you run into similar situations? how did you handle those?
Thanks in advance.
Dmitry.
#SystemAdministration#Telephony#Unsure/Other------------------------------
Dmitry Dyment
vantive2000@gmail.com------------------------------