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Genesys Customer Care Mobile Application - a request for feedback/enhancements

  • 1.  Genesys Customer Care Mobile Application - a request for feedback/enhancements

    Posted 09-07-2021 11:54

    Hi Genesys Community,

    Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues.

    Genesys Mobile App Key Benefits:

    • Review your Open Cases (Support, Admin), including all public Case Updates
    • Post updates to your Cases
    • Contact any of our regional Genesys Customer Care Centers
    • Chat with the Owner of your Support Case (or an available Analyst, if the Case Owner is Unavailable) (Genesys Engage Premise, Genesys Engage Cloud and PureConnect Only)
    • Request for Case Escalation
    • Request for Case Closure
    • View Alarms in your environment (Requires Workbench Remote Alarm Monitoring (RAM) - Genesys Engage Premise only)
    • Subscribe for notifications on your company's Cases (Critical or High), new Escalations or Cloud Incidents (Genesys Engage cloud)
    • Review the notifications received in the past 3 days
    • Favourite an Account or Case for easy follow up or notification actions


    Details of the Genesys Customer Care Mobile App can be found here: https://docs.genesys.com/Documentation/ST/latest/MobileUser/Welcome.


    Details of Genesys Customer Care Mobile App functionality respective to Genesys platform can be found here: https://docs.genesys.com/Documentation/ST/latest/MobileUser/AppFunctionalities.


    Please find below the Genesys Customer Care Mobile App store links:

    Android - https://play.google.com/store/apps/details?id=gcare.genesys.genesys_care_mobile&hl=en_IN

    iOS - https://apps.apple.com/us/app/genesys-care-2-0/id1520526271


    Please respond with Genesys Customer Care Mobile App feedback and enhancement ideas to assist us in improving the features, experience and benefits.


    Thankyou in advance,

    Genesys Customer Care Application Development Team.


    Mike Ponting
    Genesys - Employees