PureConnect

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  • 1.  Cisco Call Manager

    Posted 05-17-2021 06:02
    Hi Team

    I have 4 Cisco call manager servers connected with pureconnect system and all call managers servers configured for 1 SIP trunk, How I can know for specific call from any call manager arrived?
    Is there any logs regarding this?
    #Telephony

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    Sajed Salah
    Fourth Dimension Systems
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  • 2.  RE: Cisco Call Manager

    Posted 05-17-2021 10:08
    If you want to look at server logging, the sip logs will give you the to/from IP addresses for messages and you should be able to correlate those addresses to your given CUCM environments.

    You could also consider breaking them up into individual lines and using them in a single dial group to give you the ability to easily see in the ICBM Queue view where real time calls are coming from in regards to CUCM.

    There's also a server parameter called "Add Media Server To Call Log" which, when set to True, will append the media server selection info with to/from endpoints for RTP signaling which could also give you the IP information you're looking for directly in the call log to determine which CUCM environment calls are coming from.  Be aware that this will take up significant space in the call log and very likely cause other data to be truncated from the log in the view in IC Business Manager.

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    AARON LAEL
    State of Utah
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