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WebRTC phone is not switching to Connected status

  • 1.  WebRTC phone is not switching to Connected status

    Posted 12-18-2020 15:40

    We have the PureConnect environment, and we starting to roll out WebRTC with Interaction Connect. We are noticing on some users, the status window is not switching from disconnected to connected. They are on a stable network connection and they are on our VPN. Does anyone know what would cause this and what determines the status change?

    Thanks!

    Katie


    #Unsure/Other

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    Katie Dodge
    North American Bancard
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