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"Failed to save a call log for 1 (xxx) xxx-xxxx" in CIC for Salesforce

  • 1.  "Failed to save a call log for 1 (xxx) xxx-xxxx" in CIC for Salesforce

    Posted 10-29-2019 15:30
    Hi,

    Again, I appreciate any advise.   We are building out a 3rd PureConnect platform (CIC 2019 R2) for development and I am trying to get the CIC for Salesforce integration working. 

    When I answer the call in Salesforce, I get the error "Failed to save a call log for 1 (xxx) xxx-xxxx." in the Call Notes box in the CIC/Saleforce soft phone.   

    I do not get this error on our QA & Prod platforms.  What am I missing?

    thanks!
    Craig.

    #DigitalChannels
    #Integrations
    #Omni-ChannelDesktop/UserInterface

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    Craig Andree
    SECURIAN FINANCIAL NETWORK
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  • 2.  RE: "Failed to save a call log for 1 (xxx) xxx-xxxx" in CIC for Salesforce

    GENESYS
    Posted 10-31-2019 16:02
    Hi Craig,

    Great question. It was discussed on the most recent episode of the PureConnect QA Show. Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


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