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  • 1.  Adherence Exceptions

    Posted 05-13-2020 10:36
    Hi Everyone, 

    Wondering if anyone knows of a report that will allow me to audit who has approved adherence exceptions real time? We are looking to empower some of the managers within the business areas to be able to approve exceptions as they occur,  however I would like to have some oversight to ensure they are following best practices in terms of approvals and its not a "free-for-all"

    Thanks for your help everyone!

    #Reporting/Analytics

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    Dalvir Dhamrait
    Workplace Safety & Insurance Board
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  • 2.  RE: Adherence Exceptions

    GENESYS
    Posted 05-14-2020 08:27
    Dalvir - 

    While certain exception information is in the database, there is no report that will display who approved the exception, when they approved it (or when they approved it versus when the exception occurred).  However, the objects in the DB that hold this information are updated in near real-time, as a manager approves an exception from Interaction Optimizer.

    So this would need to be a custom report.  But if you build it, it would be accurate when ran showing exceptions up to the point in time the report was executed (as opposed to other DB objects that are only updated on the QPS interval).

    Thanks,
    Trent.


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