Hello team,
My first post in community :D
Wish you all are doing fine
My question is about bot integration with PureConnect.
Our PureConnect works very well with voice and chats, but now we need to add bot functionality to our digital channels.
I do not have any experiance with that so I started from docs and I undesrtood that most reach functionality we can get with genesys intelligent automation.
In the following doc I found prerequisites for deploy bots with PureConnect on premise:
Chatbots
- Intelligent Automation v9.0.105 or higher
- PureConnect 2018R4 or higher
- Bot Messaging Service
- Genesys Widgets
- Dialog Engine or third party such as Google Dialogflow
But I can't find any mentions about Bot Messaging Service. What it's responsible for. It's my first question.
The second question is why we need bot Dialog Engine or third party such as Google Dialogflow and GIA. I thought that bot logic would be implemetned on GIA on premises, so why would we need third-party Dialog Engine?
https://docs.genesys.com/Documentation/GAAP/latest/iaBots/Prerequisites#ArchitectureandDesign------------------------------
Anton Karelin
Jet Infosystems
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