There's currently no way to search in the email body, like this.
What are you trying to achieve? Why would agents want to search in the body of previous handled emails?
Based upon your requirements, we can assist you in finding a better / alternative solution.
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At 3Fiftynine impossible is just a challenge
We provide kick-ass products on top of Genesys platforms
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Original Message:
Sent: 03-13-2019 15:45
From: Mauricio Olivera
Subject: Search in email body.
Hi,
In the email list view in Interaction Desktop there is an upper bar to search. Does someone know if there is a way to run this search or perform some kind of search by words in the email body? (something similar as the search in outlook client)
Does someon run on some similar solution to this?..
Regards,
#Unsure/Other
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Mauricio Olivera
Isbel S.A.
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