PureConnect

 View Only
Discussion Thread View
  • 1.  Unable to create Tag in Recorder Policy Editor

    Posted 07-09-2021 09:04
    Good day,

    Can someone teach me how to create a new Tag in  Recorder Policy Editor? I am unable to locate the container of it in Administrator. 

    Thank you in advance!
    #SystemAdministration

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
    ------------------------------


  • 2.  RE: Unable to create Tag in Recorder Policy Editor

    GENESYS
    Posted 07-13-2021 09:54
    There is not a container.  You create them as needed in the policy editor.

    ------------------------------
    Rick Lyndon
    Staff Software Engineer - Team Lead
    ------------------------------



  • 3.  RE: Unable to create Tag in Recorder Policy Editor

    Posted 07-14-2021 02:22
    This is noted. Thank you!

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
    ------------------------------



  • 4.  RE: Unable to create Tag in Recorder Policy Editor

    Posted 07-13-2021 16:52
    There is 2 ways to create tags

    1 - If your permission allows you can create a tag when you are in ICBM - interaction recorder listening to the recording. 

    2- From Policy editor you would need to create a new policy that includes  a set tags to action on it. You can then pick from an existing tag or create a new tag for it to use, which will then become visible.

    Thank you,

    ------------------------------
    Scott WilliAMs
    Missouri Higher Education Loan Authority
    ------------------------------



  • 5.  RE: Unable to create Tag in Recorder Policy Editor

    Posted 07-14-2021 02:22
    Thank you for the explanation. I'll try it now. Thanks!

    ------------------------------
    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources