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Recording calls after transfer

  • 1.  Recording calls after transfer

    Top 25 Contributor
    Posted 9 days ago
    Hi

    Is there a way to keep the recording of the calls after transferring to a person inside the establishment who is not an agent or have Interaction Desktop?
    #SIP/VolP

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    Sajed Salah
    Fourth Dimension Systems
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  • 2.  RE: Recording calls after transfer

    GCAP Member
    Posted 9 days ago
    I am not 100% certain but in IA -> ServerName -> Configuration -> Telephony Parameters -> General there is the option to check "Allow Recording of External Transfers".

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    Andrew Wooster
    Genesco Inc.
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  • 3.  RE: Recording calls after transfer

    Top 25 Contributor
    Posted 8 days ago
    Thank you ^_^

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    Sajed Salah
    Fourth Dimension Systems
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  • 4.  RE: Recording calls after transfer

    Posted 8 days ago

    Hi Sajed ,

    You can record the calls as Andrew said . But if you dont have ivr_recording license otherwise The records will appear encumbered on ICBM



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    ismail ceylan
    Asseco SEE Bilisim Teknolojileri A.S.
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  • 5.  RE: Recording calls after transfer

    Top 25 Contributor
    Posted 8 days ago
    Thank you ^_^

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    Sajed Salah
    Fourth Dimension Systems
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