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  • 1.  Fortnightly meeting schedule

    Posted 06-29-2021 02:49
    Is there any option to create fortnightly meeting schedule for IVR Call Profiles?

    Current options are -> One Time, Daily, Weekly, Monthly and Yearly.

    Thanks,
    #SystemAdministration

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    Renjith Rajan
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  • 2.  RE: Fortnightly meeting schedule

    Posted 07-12-2021 23:17
    Checked this with Genesys Customer Care and they confirmed it's not possible.

    Is there any workaround?

    Thanks,

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    Renjith Rajan
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  • 3.  RE: Fortnightly meeting schedule

    Posted 07-13-2021 08:28
    Call routing isn't my specialty. But can you set up 2 monthly schedules, one for each of the meetings? One would be for the first Monday or whatever, of the month, and the 2nd would be for the 3rd Monday of the month etc.

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    Kenn Lambing
    OHIOHEALTH
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  • 4.  RE: Fortnightly meeting schedule

    Posted 07-13-2021 20:08
    Thanks Kenn. I thought about the same, but it fails when a month have 5 Mondays.


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    Renjith Rajan
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  • 5.  RE: Fortnightly meeting schedule

    Posted 07-14-2021 16:23
    Not a perfect solution, but you could use a one time schedule and then just edit it after each meeting.

    I'm not sure, but you may be able to automate that editing with ICELib / ICWS / a Handler.

    HTH


  • 6.  RE: Fortnightly meeting schedule

    Posted 07-14-2021 19:39
    Thanks Paul.

    I'm doing something similar. I've setup a weekly schedule and every alternate week, I make the schedule inactive.

    It would be great to see this in future updates as fortnightly meetings are very common.

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    Renjith Rajan
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  • 7.  RE: Fortnightly meeting schedule

    GENESYS
    Posted 07-15-2021 09:32
    Renjith-

    We do have an idea for this on the ideas portal but no one else has voted for it: https://pureconnect.ideas.aha.io/ideas/CLINB-I-350

    For right now, I think customized handlers would be your only option for something completely automated.

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    Scott Thomas
    Director of PM
    PureConnect
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