I just got off the phone with Lewis and told him what to do.
You can make a new account and just store it in a Structured parameter for the password so its no plain text.
Should take you a few hours to get the 1 master and I guess now 11 slave IVR's when i built it was just the one master and 3 slaves IVR's.
Have fun with that But even with sync broken its nice to have validate to not have to validate 12 IVR's manually.
And for everyone watching this thread, this probably makes no sense :).
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ryan hedlund
Stericycle
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Original Message:
Sent: 01-24-2020 10:23
From: Tyler Style
Subject: Communicating between servers using handlers in a PCI CaaS environment
Thanks for the info Ryan - we're definitely aware of the fall out from the account change, and follow ups are already in progress there. Just looking for work arounds for now.
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Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
Original Message:
Sent: 01-24-2020 10:15
From: ryan hedlund
Subject: Communicating between servers using handlers in a PCI CaaS environment
Tyler, Boom
If they changed that account / passwrod , IVR SYNC between the 4 IVR's uses that for replication. IVR Validate that validates IVR's in SYNC uses it. Which is what I think was flagged for that account based on my convo with Lewis. This one is no biggie just gonna get an email every day at 5 am and 5 pm telling you your IVR's are not in sync.
Also all of the custom back ups uses that account. And i think i built more for Well care using that account. Better get Angel or Melody to call Hans :)
Good Luck
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ryan hedlund
Stericycle
Original Message:
Sent: 01-24-2020 09:51
From: Tyler Style
Subject: Communicating between servers using handlers in a PCI CaaS environment
So I am trying to send a signal between two servers in a PCI CaaS environment, and coming up with no luck using tools such as the TCP File/IO tools due to the locked down nature of the environment.
I have a workable solution for inter-server handler "communication" - a handler is scheduled to check a CaaS network location for the existence of a file every 60s and if it finds one that triggers the processing - but that's both inelegant and resource intensive.
Does anyone have any thoughts on how else this could be accomplished without the file polling? What I'd really like to do is use and HTTP REST request to a custom webservice, but that's not practical at this time.
(@ryan hedlund, your solution using remote handler calls won't work as the account it used was changed)
#Handlers
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Tyler Style
Interactive Intelligence Engineer, WellCare Health Plans
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