I received several Aha! Idea Notifications last week centered around reporting ideas not being worked on in the near term.  Topics included Agent Level transfers, Licensing, Short Abandons, etc (to name a few).  

But this was the comment:

#Ask Me Anything (AMA)

Hi Trent,

Our near-term focus for CX Insights is as follows:

1.  Support PureConnect Cloud Deployment of CX Insights (Target Q1 2020)
2.  Release IVR Historical Dashboards (Target Q1 2020)
3.  Release Custom Dashboard and KPI capability with 3rd party data support (Target Q2 2020)
4.  Release Dashboards for Intelligent Automation  (Target Q3 2020)

Beyond that we plan on establishing a regular cadence of out of the box dashboards that will meet needs being requested.

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Greg Cole
Genesys - Employees
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Original Message:
Sent: 09-24-2019 12:37
From: Trent Vance
Subject: Aha! Existing Reporting Priorities/Roadmap

I received several Aha! Idea Notifications last week centered around reporting ideas not being worked on in the near term.  Topics included Agent Level transfers, Licensing, Short Abandons, etc (to name a few).

But this was the comment:

Assuming these are not on the near term roadmap then, is there a Reporting/Analytics/CX Insights specific near term roadmap available?  All of the above Avtex has solutions for via Power BI, but should probably be base offerings per customer requirements and pervasiveness of related requests. 

#Ask Me Anything (AMA)

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Trent Vance
Avtex Solutions, LLC
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Sounds great.  Thanks!!