PureConnect

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  • 1.  WDE - KVP Query on registration

    Posted 09-23-2021 12:52
    Hi,

    Does anyone know how/where this is set in WDE

    21-09-13 21:15:29.890 [             7] DEBUG ice.Voice.MediaVoice - ::--:: 'EventRegistered' ('53') message attributes:

    AttributeReasons [bstr] = KVList:

                    'INTERACTION_WORKSPACE' [str] = "8.5.136.7"


    thanks

    sue


    #Implementation

    ------------------------------
    Susan Brewer
    BT Consumer
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  • 2.  RE: WDE - KVP Query on registration

    GENESYS
    Posted 09-24-2021 10:26
    Hi,

    If I'm not mistaken, WDE is part of the Genesys MultiCloud CX (formerly Engage) platform? This forum is dedicated to the PureConnect product line.

    May I suggest you re-post your question in the dedicated Genesys MultiCloud CX forums?

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: WDE - KVP Query on registration

    Posted 09-24-2021 10:52
    Ok.   It not obvious which community lines up with which setup to be honest and we're not cloud based..

    No worries we've identified the source now.


    ------------------------------
    Susan Brewer
    BT Consumer
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  • 4.  RE: WDE - KVP Query on registration

    GENESYS
    Posted 09-24-2021 11:33
    I understand the problem!

    The communities were renamed to align with the recent change to the product names.

    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------