Hello all.
I am exploring an option brought up by some customer asks. Below is a high level summary of the ask. I am hoping someone has come close to or is doing this today. Anyway any input would be greatly appreciated.
Ask:
Once the caller connects to an agent there may be some sensitive information that is needed to collect. Easiest example would be a credit card number. What we are exploring is a way to allow the customer to input their card number via DTMF and have it added to the system while being live with the agent. However we don't want to agent to hear the DTMF.
From what I have seen the closest I have found was the agent sending the caller to a secure IVR session to collect the digits and then they are returned to the agent. While that may end up being the go to I am curious if anyone has done something like the ask without the involvement of the IVR.
More than happy to provide more info if I was not clear enough.
Thanks
#Handlers#Security#SIP/VolP#Telephony------------------------------
Nate Bennett
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