PureConnect

Discussion Thread View
Expand all | Collapse all

Pureconnect Schedule bidding and schedule preference

  • 1.  Pureconnect Schedule bidding and schedule preference

    Posted 11-08-2020 07:29

    Hello Team

    Hope you are well

    Can any one let me know if the pure connect - Interaction optimizer -schedule bidding and schedule preferences will work in interaction connect? If not any work around solution for this?

    As we are trying to implement Interaction Optimizer for one of our clients.

    Thanks in advance


    #WEM/Optimizer

    ------------------------------
    Teja Darbha
    Jathwa Technology Solutions
    teja.darbha@jathwa.com
    Riyadh Saudi Arabia
    ------------------------------


  • 2.  RE: Pureconnect Schedule bidding and schedule preference

    Posted 11-09-2020 11:13
    Hi Teja -

    Right now, it doesn't look like Interaction Optimizer Web allows for schedule bidding and preferences (and IO Web is embedded into Interaction Connect).  That said, there is a document here that will compare and contrast the features amongst the client tools:

    https://help.genesys.com/pureconnect/desktop/pdfs/client_comparison_qr.pdf

    And to go along with that, there is another Community thread that details some best practices and pain points on the Interaction Desktop -> Interaction Connect transition.  If you haven't seen it or read through it yet it is pretty good:

    https://community.genesys.com/digestviewer29/viewthread?GroupId=55&MessageKey=b445a553-9e95-4700-b361-c4c0ae6b3787&CommunityKey=cf214c8f-5206-4010-9b2c-2085cbd65a44&tab=digestviewer&ReturnUrl=%2fdigestviewer29%3fMessageKey%3d1f34f53f-c450-4e4b-b5af-113d3a025d2a%26CommunityKey%3dcf214c8f-5206-4010-9b2c-2085cbd65a44

    Lastly, @Bishay Bishesh -> is getting schedule bidding and schedule preferences into Optimizer web (and thereby into Interaction Connect) under your purview?  Or does that fall to another team?

    Thanks,
    Trent.

    ------------------------------
    Trent Vance
    Avtex Solutions, LLC
    ------------------------------