Is there an *easy* way to update/sync Time Off balances?
We are going to begin allowing our agents to request time off using Time Off Requests in the system. Yay, self serve! However, is there an easy way to update agent time off balances? I know Optimizer will get out of sync with the time reporting system (a manager applies Time Off in the payroll system but doesn't tell WFM etc). If I get the time off balances from the time reporting system, is there an easy way to load that into Optimizer?
I have tried updating the IO_AgentAccrual table in the database, but that doesn't update the front end. It looks like the system just WRITES to that table and doesn't READ from that table. So updating the database isn't going to do it.
I have looked at the IceLib API, but I don't see anything in there that relates to Time Off. I also looked at ICWS, and it looks like that may include a method to READ the time off accruals, but not WRITE to them.
Thanks for any help!
Kenn
#ArchitectureandDesign#SystemAdministration#WEM/Optimizer------------------------------
Kenn Lambing
OHIOHEALTH
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