Thank you for the feedback. I have read that document, but was not clear on how it specifies the use of the attributes. I know the segment in my interactive designer where the attribute 'should' go, but not sure. it currently has 'TTSPropertyAddress', which i assume if the Nuance equivlant, as shown below:
If i read the correct, i would replace the nuance string with the following '<say‑asinterpret‑as="address">'
sorry for throwing my lack of understanding out there.
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Christopher Becker
State of Michigan - Oakland County - WRC
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Original Message:
Sent: 03-05-2021 13:09
From: AARON LAEL
Subject: CIC iTTS says 'Doctor' instead of 'Drive'
If you look in the TTS TR doc on page 11, it refers to the "say-as" capabilities of iTTS (I use nuance, so I don't have direct experience using this with iTTS) which includes "address" which should resolve "dr" being interpreted as "doctor" instead of "drive" in address readback.
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AARON LAEL
State of Utah
Original Message:
Sent: 03-05-2021 12:29
From: Christopher Becker
Subject: CIC iTTS says 'Doctor' instead of 'Drive'
I am looking at remediating some of the opportunities within our IVR implementation and we have switched from using Nuance TTS to the inhouse iTTS functionality. I cannot confirm if this behaviour existed in the Nuance implementation, but our parcel lookup currently says 'Doctor' instead of drive.
Is this a global setting or something i would need to handle within each handler? Any guidance or documentation is greatly appreciated.
#AskMeAnything(AMA)
#Handlers
#QualityManagement
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Christopher Becker
State of Michigan - Oakland County - WRC
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