Hey,
I just wondered if anyone knew how to set this up. We have a few operators, that mostly do blind transfers, and they would like calls they send, to return to the Operator Q, if unanswered or busy.
I do believe this is possible, but I am unsure of which Handlers I should be looking at, or if there is maybe a much easier way of doing this?
I thought this was supposed to be a part of the Operator functionality, but even when logged in as an Operator, and receiving calls to the Operator Queue. This still does not work as expected. I know this works in many systems, and find it strange that PureConnect can't do it as well.
As before any help/suggestions are greatly appreciated.
Best regards,
#Handlers#Routing(ACD/IVR)------------------------------
Egill Palsson
Advania Sverige AB
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