PureConnect

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Return call back to operator if unanswered

  • 1.  Return call back to operator if unanswered

    Posted 04-21-2021 06:00
    Hey,

    I just wondered if anyone knew how to set this up.  We have a few operators, that mostly do blind transfers, and they would like calls they send, to return to the Operator Q, if unanswered or busy.

    I do believe this is possible, but I am unsure of which Handlers I should be looking at, or if there is maybe a much easier way of doing this?

    I thought this was supposed to be a part of the Operator functionality, but even when logged in as an Operator, and receiving calls to the Operator Queue.  This still does not work as expected.  I know this works in many systems, and find it strange that PureConnect can't do it as well.

    As before any help/suggestions are greatly appreciated.

    Best regards,
    #Handlers
    #Routing(ACD/IVR)

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    Egill Palsson
    Advania Sverige AB
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