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Screen Recording transfer service not binding to NetMotion VPN adapter

  • 1.  Screen Recording transfer service not binding to NetMotion VPN adapter

    Posted 27 days ago
    PureConnect brain trust,

    I am facing an issue with 2 separate implementations, where Agents have been sent home with PC's and are using NetMotion for VPN connectivity back to the home office.  All aspects of PureConnect work well with the exception of the Screen recorder transfer service.  The screen captures are being performed correctly (to the best of our knowledge), data is being written to the DB, but the i3SR files can't be moved off the remote PCs to the RCS/default storage location on the corporate network.

    Logs indicate that the transfer service is trying to use the Local LAN adapter to transfer the files and obviously can't access any of the corporate resources needed.

    All affected PCs are Windows 10 (Windows 7 PCs work fine) and if an affected PC is on the corporate LAN, SR transfer works fine.  We have tried uninstalling and re-installing PureConnect User Apps while connected to the VPN with no positive effect.  ININ QoS driver appears and is checked in the NetMotion adapter properties.

    Has anybody seen this issue and are there any workarounds?  I have heard rumors that setting up static routes have a positive effect, but have not tried that as of yet.

    #QualityManagement

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    Regards, Blayne
    Technical Account Manager
    Altivon, A ConvergeOne company.
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