Interaction Administrator > Report Management > Report Configuration

Select the category User Reports

Then select the User Performance Summary report

In the middle under the blue question mark there is a lock.  Once you click on the lock and have unlocked the report you can now customize it by adding flex fields.  Select Parameters on the left and the desired flex position that you want your date to display on the right side.

The nine choices are:

1 for Transferred

2 for ACD LoggedIn

3 for AgentDND

4 for Occupancy

5 for nHold

6 for Local Disc

7 for Abandon

8 for InternToIntern

9 for Supervisor Request

So when you run the report it will display Occupancy, AgentDND, nHold and Local Disc in that order on the report.

Hope that helps!

Interaction Administrator > Report Management > Report Configuration

Select the category User Reports

Then select the User Performance Summary report

In the middle under the blue question mark there is a lock.  Once you click on the lock and have unlocked the report you can now customize it by adding flex fields.  Select Parameters on the left and the desired flex position that you want your date to display on the right side.

The nine choices are:

1 for Transferred

2 for ACD LoggedIn

3 for AgentDND

4 for Occupancy

5 for nHold

6 for Local Disc

7 for Abandon

8 for InternToIntern

9 for Supervisor Request

So when you run the report it will display Occupancy, AgentDND, nHold and Local Disc in that order on the report.

Hope that helps!

Interaction Administrator > Report Management > Report Configuration

Select the category User Reports

Then select the User Performance Summary report

In the middle under the blue question mark there is a lock.  Once you click on the lock and have unlocked the report you can now customize it by adding flex fields.  Select Parameters on the left and the desired flex position that you want your date to display on the right side.

The nine choices are:

1 for Transferred

2 for ACD LoggedIn

3 for AgentDND

4 for Occupancy

5 for nHold

6 for Local Disc

7 for Abandon

8 for InternToIntern

9 for Supervisor Request

So when you run the report it will display Occupancy, AgentDND, nHold and Local Disc in that order on the report.

Hope that helps!

Default set to 4= Occupancy

Agent Occupancy: ( tAgentOnAcdCall+ tAgentInAcw) / (tAgentOnAcdCall+ tAgentInAcw + tAgentAvailable)

Interaction Administrator > Report Management > Report Configuration

Select the category User Reports

Then select the User Performance Summary report

In the middle under the blue question mark there is a lock.  Once you click on the lock and have unlocked the report you can now customize it by adding flex fields.  Select Parameters on the left and the desired flex position that you want your date to display on the right side.

The nine choices are:

1 for Transferred

2 for ACD LoggedIn

3 for AgentDND

4 for Occupancy

5 for nHold

6 for Local Disc

7 for Abandon

8 for InternToIntern

9 for Supervisor Request

So when you run the report it will display Occupancy, AgentDND, nHold and Local Disc in that order on the report.

Hope that helps!