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Hold pattern without ACD workgroup

  • 1.  Hold pattern without ACD workgroup

    Posted 11-09-2020 17:55
    Is there some way without handler customization, to do a hold pattern against a non-ACD workgroup (but would be group ring, sequential or hunt if no one is available in the workgroup?
    #Routing(ACD/IVR)

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    Evan
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  • 2.  RE: Hold pattern without ACD workgroup

    GENESYS
    Posted 12-11-2020 03:21
    I don't think so.  Just endless ringing until someone answers.

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    Drew Drew Bisson
    Chief Architect
    Genesys - Employees
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