Hello everybody,
I'd like you to ask if there is possibility to get statistic: number of agent in particular status?
E.g. get current number of agents in status "At Lunch".
We are finding way to get one e.g. with help of custom handler or through ICWS.
Maybe accumulator could be one possibilty.
Did anyone already solve similar task?
Thank you very much for suggestions
Best regards
Pavel
#AskMeAnything(AMA)#Handlers#Integrations#Unsure/Other------------------------------
Pavel Broska
Alcasys Slovakia a.s
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