PureConnect

Discussion Thread View
  • 1.  Speech Miner Analytics

    Posted 09-20-2021 15:08
    I am a new user of Speech Miner and would like to connect with anyone who has experience using this tool. I would love to learn best practices and get a better idea of how other businesses are using this tool for their call centers.
    #Reporting/Analytics

    ------------------------------
    Cyndee Ancira
    Southwest Business Corp.

    cancira@swbc.com
    ------------------------------


  • 2.  RE: Speech Miner Analytics

    GENESYS
    Posted 09-21-2021 10:26
    Hi Cyndee,

    This forum is dedicated to the PureConnect (formerly CIC) product line. I believe Speech Miner is part of the Engage product line, so you will probably get more help over on the Genesys MultiCloud CX forums

    HTH

    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------



  • 3.  RE: Speech Miner Analytics

    Posted 09-21-2021 14:23
    Hi Paul,
    Thanks for the response. I wondered if I was the only IC user who used this Engage product. :)

    I will add my question to the MultiCloud forum.

    ------------------------------
    Cyndee Ancira
    Southwest Business Corp.

    cancira@swbc.com
    ------------------------------