Hi Paul,
Thanks for the response. I wondered if I was the only IC user who used this Engage product. :)
I will add my question to the MultiCloud forum.
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Cyndee Ancira
Southwest Business Corp.
cancira@swbc.com------------------------------
Original Message:
Sent: 09-21-2021 10:25
From: Paul Simpson
Subject: Speech Miner Analytics
Hi Cyndee,
This forum is dedicated to the PureConnect (formerly CIC) product line. I believe Speech Miner is part of the Engage product line, so you will probably get more help over on the Genesys MultiCloud CX forums
HTH
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 09-20-2021 15:08
From: Cyndee Ancira
Subject: Speech Miner Analytics
I am a new user of Speech Miner and would like to connect with anyone who has experience using this tool. I would love to learn best practices and get a better idea of how other businesses are using this tool for their call centers.
#Reporting/Analytics
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Cyndee Ancira
Southwest Business Corp.
cancira@swbc.com
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