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Scheduled Callback ICWS

  • 1.  Scheduled Callback ICWS

    GCAP Member
    Posted 07-29-2019 13:26
    Hi all,

    How can we create a scheduled WEB callback? We have implemented WEB callback with ICWS but customers want to select a date/time window they want to be called.

    Urgent matter, so if somebody has a tip...

    Can't imagine that we are the only PureConnect customer that want's to schedule WEB callback's

    Thanks

    R.

    #Integrations
    #Self-Service
    #Telephony

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    Rogier Bosch

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  • 2.  RE: Scheduled Callback ICWS

    GENESYS
    Posted 07-30-2019 20:33
    Sorry to appear stupid, but what do you mean by "WEB callback"?

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: Scheduled Callback ICWS

    GCAP Member
    Posted 07-31-2019 02:36
    WEB Callback ->

    On website we created a call me now/later button. With ICWS we place a callback directly in the queue. We now want to add functionality that customer can select, for example, call me : "in one hour". So rather then placing the callback directly in the queue, this should be done in one hour.

    I know in purecloud API you only need to add attribute to the API call but it seems not that easy in PureConnect.

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    Rogier Bosch

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  • 4.  RE: Scheduled Callback ICWS

    GCAP Member
    Posted 08-02-2019 20:26
    One way of doing it is to store the scheduled time in a database and have a service pulling from it and then creating the callback interaction at that time. Another way would be creating a callback right away and putting it into a hold queue, then having a timer initiator handler that moves callbacks that are due into the actual queue.

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    Ivan Sazonov
    UMA Education, Inc.
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  • 5.  RE: Scheduled Callback ICWS

    NEW MEMBER
    Posted 09-11-2020 17:33
    Can you provide a example of a handler that does this. Please email to r_smidt_smitty@yahoo.com

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    Richard Smidt
    Smart Start, Inc
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  • 6.  RE: Scheduled Callback ICWS

    NEW MEMBER
    Posted 09-11-2020 17:30
    Were you able to get this working?

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    Richard Smidt
    Smart Start, Inc
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  • 7.  RE: Scheduled Callback ICWS

    NEW MEMBER
    Posted 09-11-2020 17:32
    We you able to get this working?

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    Richard Smidt
    Smart Start, Inc
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