Dears, hope you all doing well, 

i have a question regards to the CX Insights , is it available now for pure-connect ?? if yes how we can test it? is there a download packet or it is a service in the cloud like the social media ? 

Thank You
#Implementation
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------

Hi. it is available through IWP same way as Interaction Connect, BUT from what I have heard it needs a license, and you always have to pay for it, there is no dev license available :(  So for us that want to test it and sell it to our customers, I am afraid we have to either skip it or go with another solution that you can actually test a little before selling to customers.  It is rather strange, but this is the info I have gotten.

So if you have IWP up and running you can put this path in the browser and you will see the login window for CX Insights.
http://[name of your IWP server]/analytics

------------------------------
Egill Palsson
Advania AB
------------------------------

Original Message:
Sent: 07-18-2019 04:11
From: Mohammad Tawalbeh
Subject: CX Insights

Dears, hope you all doing well,

i have a question regards to the CX Insights , is it available now for pure-connect ?? if yes how we can test it? is there a download packet or it is a service in the cloud like the social media ?

Thank You
#Implementation
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------

Just curious - has CX Insights been deployed to any clients?  And if so, has any feedback been provided based on current usage?

------------------------------
Barry Farrington
Long Term Care Partners, LLC
------------------------------

Original Message:
Sent: 07-19-2019 04:02
From: Egill Palsson
Subject: CX Insights

Hi. it is available through IWP same way as Interaction Connect, BUT from what I have heard it needs a license, and you always have to pay for it, there is no dev license available :(  So for us that want to test it and sell it to our customers, I am afraid we have to either skip it or go with another solution that you can actually test a little before selling to customers.  It is rather strange, but this is the info I have gotten.

So if you have IWP up and running you can put this path in the browser and you will see the login window for CX Insights.
http://[name of your IWP server]/analytics

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-18-2019 04:11
From: Mohammad Tawalbeh
Subject: CX Insights

Dears, hope you all doing well,

i have a question regards to the CX Insights , is it available now for pure-connect ?? if yes how we can test it? is there a download packet or it is a service in the cloud like the social media ?

Thank You
#Implementation
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------

Hi Barry,

As far as I know, the pricing for the licenses has just recently been decided.

When you say "clients" are you referring to if anyone has started using it?  Then I have no Idea :(   But if you mean clients as in the workstations, then I know that it is a web deployment only and runs as a part of IWP, and is installed to the IIS at the same time as InteractionConnect.

Hope I understood you correctly :)

------------------------------
Egill Palsson
Advania AB
------------------------------

Original Message:
Sent: 07-19-2019 10:50
From: Barry Farrington
Subject: CX Insights

Just curious - has CX Insights been deployed to any clients?  And if so, has any feedback been provided based on current usage?

------------------------------
Barry Farrington
Long Term Care Partners, LLC

Original Message:
Sent: 07-19-2019 04:02
From: Egill Palsson
Subject: CX Insights

Hi. it is available through IWP same way as Interaction Connect, BUT from what I have heard it needs a license, and you always have to pay for it, there is no dev license available :(  So for us that want to test it and sell it to our customers, I am afraid we have to either skip it or go with another solution that you can actually test a little before selling to customers.  It is rather strange, but this is the info I have gotten.

So if you have IWP up and running you can put this path in the browser and you will see the login window for CX Insights.
http://[name of your IWP server]/analytics

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-18-2019 04:11
From: Mohammad Tawalbeh
Subject: CX Insights

Dears, hope you all doing well,

i have a question regards to the CX Insights , is it available now for pure-connect ?? if yes how we can test it? is there a download packet or it is a service in the cloud like the social media ?

Thank You
#Implementation
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------

Thanks - any word on the pricing as of yet?  Just curious...

Also - if there are any users who have started to access CX Insights, I would love to get your initial feedback.

------------------------------
Barry Farrington
Long Term Care Partners, LLC
------------------------------

Original Message:
Sent: 07-19-2019 11:49
From: Egill Palsson
Subject: CX Insights

Hi Barry,

As far as I know, the pricing for the licenses has just recently been decided.

When you say "clients" are you referring to if anyone has started using it?  Then I have no Idea :(   But if you mean clients as in the workstations, then I know that it is a web deployment only and runs as a part of IWP, and is installed to the IIS at the same time as InteractionConnect.

Hope I understood you correctly :)

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-19-2019 10:50
From: Barry Farrington
Subject: CX Insights

Just curious - has CX Insights been deployed to any clients?  And if so, has any feedback been provided based on current usage?

------------------------------
Barry Farrington
Long Term Care Partners, LLC

Original Message:
Sent: 07-19-2019 04:02
From: Egill Palsson
Subject: CX Insights

Hi. it is available through IWP same way as Interaction Connect, BUT from what I have heard it needs a license, and you always have to pay for it, there is no dev license available :(  So for us that want to test it and sell it to our customers, I am afraid we have to either skip it or go with another solution that you can actually test a little before selling to customers.  It is rather strange, but this is the info I have gotten.

So if you have IWP up and running you can put this path in the browser and you will see the login window for CX Insights.
http://[name of your IWP server]/analytics

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-18-2019 04:11
From: Mohammad Tawalbeh
Subject: CX Insights

Dears, hope you all doing well,

i have a question regards to the CX Insights , is it available now for pure-connect ?? if yes how we can test it? is there a download packet or it is a service in the cloud like the social media ?

Thank You
#Implementation
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------

Guys please i need your opinion to tell me if we can make a customization in the CX insights dashboard or not?

------------------------------
Mahmoud Kamal
IST Integration Services And Technologies Co.
------------------------------

Original Message:
Sent: 08-19-2019 12:03
From: Barry Farrington
Subject: CX Insights

Thanks - any word on the pricing as of yet?  Just curious...

Also - if there are any users who have started to access CX Insights, I would love to get your initial feedback.

------------------------------
Barry Farrington
Long Term Care Partners, LLC

Original Message:
Sent: 07-19-2019 11:49
From: Egill Palsson
Subject: CX Insights

Hi Barry,

As far as I know, the pricing for the licenses has just recently been decided.

When you say "clients" are you referring to if anyone has started using it?  Then I have no Idea :(   But if you mean clients as in the workstations, then I know that it is a web deployment only and runs as a part of IWP, and is installed to the IIS at the same time as InteractionConnect.

Hope I understood you correctly :)

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-19-2019 10:50
From: Barry Farrington
Subject: CX Insights

Just curious - has CX Insights been deployed to any clients?  And if so, has any feedback been provided based on current usage?

------------------------------
Barry Farrington
Long Term Care Partners, LLC

Original Message:
Sent: 07-19-2019 04:02
From: Egill Palsson
Subject: CX Insights

Hi. it is available through IWP same way as Interaction Connect, BUT from what I have heard it needs a license, and you always have to pay for it, there is no dev license available :(  So for us that want to test it and sell it to our customers, I am afraid we have to either skip it or go with another solution that you can actually test a little before selling to customers.  It is rather strange, but this is the info I have gotten.

So if you have IWP up and running you can put this path in the browser and you will see the login window for CX Insights.
http://[name of your IWP server]/analytics

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-18-2019 04:11
From: Mohammad Tawalbeh
Subject: CX Insights

Dears, hope you all doing well,

i have a question regards to the CX Insights , is it available now for pure-connect ?? if yes how we can test it? is there a download packet or it is a service in the cloud like the social media ?

Thank You
#Implementation
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------

Hi Mahmoud,
it depand to your Analytics access licenses , you will be able to customize the dashboard if you have "I3_ACCESS_ANALYTICS_ENTERPRISE"
if you have "I3_ACCESS_ANALYTICS_CORE" you will be able to view the only 11 dashboard .
and there is another type of license that let you add external data source.
Thank You
https://help.genesys.com/pureconnect/mergedprojects/wh_tr/mergedprojects/wh_tr_cx_insights_icg/desktop/licensing.htm

Thank You

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------

Original Message:
Sent: 05-12-2020 19:57
From: Mahmoud Kamal
Subject: CX Insights

Guys please i need your opinion to tell me if we can make a customization in the CX insights dashboard or not?

------------------------------
Mahmoud Kamal
IST Integration Services And Technologies Co.

Original Message:
Sent: 08-19-2019 12:03
From: Barry Farrington
Subject: CX Insights

Thanks - any word on the pricing as of yet?  Just curious...

Also - if there are any users who have started to access CX Insights, I would love to get your initial feedback.

------------------------------
Barry Farrington
Long Term Care Partners, LLC

Original Message:
Sent: 07-19-2019 11:49
From: Egill Palsson
Subject: CX Insights

Hi Barry,

As far as I know, the pricing for the licenses has just recently been decided.

When you say "clients" are you referring to if anyone has started using it?  Then I have no Idea :(   But if you mean clients as in the workstations, then I know that it is a web deployment only and runs as a part of IWP, and is installed to the IIS at the same time as InteractionConnect.

Hope I understood you correctly :)

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-19-2019 10:50
From: Barry Farrington
Subject: CX Insights

Just curious - has CX Insights been deployed to any clients?  And if so, has any feedback been provided based on current usage?

------------------------------
Barry Farrington
Long Term Care Partners, LLC

Original Message:
Sent: 07-19-2019 04:02
From: Egill Palsson
Subject: CX Insights

Hi. it is available through IWP same way as Interaction Connect, BUT from what I have heard it needs a license, and you always have to pay for it, there is no dev license available :(  So for us that want to test it and sell it to our customers, I am afraid we have to either skip it or go with another solution that you can actually test a little before selling to customers.  It is rather strange, but this is the info I have gotten.

So if you have IWP up and running you can put this path in the browser and you will see the login window for CX Insights.
http://[name of your IWP server]/analytics

------------------------------
Egill Palsson
Advania AB

Original Message:
Sent: 07-18-2019 04:11
From: Mohammad Tawalbeh
Subject: CX Insights

Dears, hope you all doing well,

i have a question regards to the CX Insights , is it available now for pure-connect ?? if yes how we can test it? is there a download packet or it is a service in the cloud like the social media ?

Thank You
#Implementation
#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Mohammad Tawalbeh
Fourth Dimension Systems
------------------------------