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  • 1.  Screen Pop API

    Posted 01-19-2021 09:41
    I'm performing a fact-finding mission to see if there is an available API that would allow for screen pop/data pass to a CRM or other CS system from the PCC platform.  

    Any assistance would be greatly appreciated.

    Thanks!
    #PlatformAdministration
    #Unsure/Other

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    Barry Farrington
    PureConnect Cloud Administrator
    FedPoint
    fedpointusa.com
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  • 2.  RE: Screen Pop API

    Posted 01-19-2021 09:48
    In addition, I'm looking to determine if the API uses a SOAP/REST integration approach, if that's currently possible.

    ------------------------------
    Barry Farrington
    PureConnect Cloud Administrator
    FedPoint
    fedpointusa.com
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    Original Message


  • 3.  RE: Screen Pop API

    Posted 01-19-2021 09:55
    Hi Barry,
    I don't think there is an API, but I may be wrong.

    We use custom built handlers to call an API endpoint on our internal systems that do the screen-pop on the CRM. Originally these handlers used SOAP but we have now built a REST one, which is much simpler.
    We call the handler when a call is assigned to an agent and send all the CRN specific information with the API call, and screen pop works.

    Regards

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    Vineet Kakroo
    FIL Investment Management Ltd
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    Original Message


  • 4.  RE: Screen Pop API

    Posted 01-19-2021 10:43
    If your screen pop is web-based, you could always use an Action to open the page. You can configure this with custom URL parameters that use attributes.


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