Hi
I'm looking to see if its possible to add agent location as a option in WFM. EG similar to agent submitting Exceptions or Time Off, they would also submit a request to WFH which can then be auto-approved by WFM based on rules. Has anyone done something similar? Be great for their schedule to show location [similar to marked time] on top of their schedule, which means we'd also be able to report on WFH hours.
Currently we're using an IC workgroup which the agent selects to show WFM/TLs if they are activated and WFH, but unable to get reporting from this.
Any ideas greatly appreciated
Thanks
Karen
#Unsure/Other #WFM #WFH #workingfromhome
------------------------------
Karen Bolton
Water Corporation
------------------------------