Hi Jim Crespino
Thanks for your idea. I also use AutoHotKey for various purposes.
I think it's one approach as a way to get data from Windows Forms.
Windows 10 has a simple command called clip.exe to put a value in the clipboard.
https://docs.microsoft.com/en-us/windows-server/administration/windows-commands/clip
AutoHotKey is a very powerful tool, but some customers dislike installing it for security reasons.
I want to make the implementation as simple as possible.
Regard,
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Yusuke Higashino
Itochu Techno-Solutions Corporation(CTC)
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Original Message:
Sent: 12-21-2020 11:21
From: Jim Crespino
Subject: Copy caller number to clipboard in action
You might take a look at a tool called AutoHotKey (https://www.autohotkey.com/). This is a utility for Windows that is amazing powerful for scraping data from one application to be used in another. I have used it in the past to retrieve a phone number from one application, store it in the clipboard, activate another application, and paste it into a search field. It might save you a lot of time.
Good luck,
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
Original Message:
Sent: 12-20-2020 23:48
From: Yusuke Higashino
Subject: Copy caller number to clipboard in action
Ryan,
Thanks for your update.
I first wondered if it could be implemented with a Client Button.
However, I couldn't come up with a way to use the Client Button to pass the Attribute value to the desktop clipboard, so I thought of an implementation using the DDE action.
I don't know that, but could I pass the attribute value inside the "Launch Application" command?
We also considered developing with Interaction Desktop Add-ins and ICELib, but our customers don't want to spend as much as possible.
I am trying to implement DDE.
What should I specify in the "Executable:" and "Application:" fields when kicking the command prompt from an action?
I tried specifying "C:\Windows\System32\cmd.exe" for "Executable:" and "CMD" for "Application:", but it didn't work.
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Yusuke Higashino
Itochu Techno-Solutions Corporation(CTC)
Original Message:
Sent: 12-18-2020 09:11
From: ryan hedlund
Subject: Copy caller number to clipboard in action
Are you planning to set up a button to do this or try to use an action to do this?
I think your best bet would be an addin that does it automatically or maybe a DDE answer action like you kind of mentioned
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ryan hedlund
Stericycle
Original Message:
Sent: 12-18-2020 05:28
From: Yusuke Higashino
Subject: Copy caller number to clipboard in action
Our customers have the task of searching multiple applications by caller's phone number for each incoming call.
They just want to be able to insert the phone number into the clipboard instead of popping up application automatically.
I found the Windows clip command.
I think that it can be easily by executing the following command in the DDE action.
Command
echo $ (Eic_RemoteId) | clip
However, I don't know the setting of DDE action.
Is there anyone using it this way?
#Implementation
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Yusuke Higashino
Itochu Techno-Solutions Corporation(CTC)
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