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Email Interactions in Queue Missing

  • 1.  Email Interactions in Queue Missing

    Posted 09-02-2020 09:24
    Dear Team,

    Greetings!!

    We are using the Pureconnect 2019 R2 version in customer place and we do not have any switchover pair for this environment.

    Now the problem is we saw more then 1000 emails in the queue but after restarted the server (Scheduled restart for windows update) we just lost all the Emails in the queues.

    Can anyone help us to understand how we can get those emails back into the Queue.

    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration

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    Manash Kumar
    The Customer Experience Lab
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  • 2.  RE: Email Interactions in Queue Missing

    Posted 28 days ago
    Hi Manash,

    Can you check if the below path contains any xml files:

    I3\IC\Mail\Interactions

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    Mohammed Bazzi
    Viacomms Telecom KSCC
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