Hi - I'm looking to see if any PureConnect clients have made use of a handler that can read back a string of wav files.
Example - customer calls the IVR, tries to reset password, and in the process, a temporary password is offered. The temp password consists of various alpha and numeric characters. The handler would then play back the respective wav files as a string, based on the values returned from the web service that sends the temp password to the handler.. The wav files would offer the ability to speak back the alpha characters in NATO format (i.e.; A as in alpha, B as in bravo, etc).
When we migrated to PCC back in 2019, we had this design in our previous IVR platform, but was advised that there were system limitations in the handler environment that prevents the ability to provide string playback of multiple wav files. A business need has come up, where we may need to have this feature supported.
If anyone out there is currently doing this, I would be grateful to hear how you accomplish this.
Thanks!
#Handlers------------------------------
Barry Farrington
Senior Contact Center IVR & ACD System Administrator
FedPoint
fedpointusa.com
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