Thank you arron ,, that was helpful , but what I mean did u use this parameters before or did u build any customization handler using this parameters and so on
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Mohannad haddad
Fourth Dimension Systems Company
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Original Message:
Sent: 06-08-2021 10:23
From: AARON LAEL
Subject: general information
The definitions given in the table are pretty good as far as what those values are, so what aren't you getting exactly?
If you're looking for an example of these values being used within Genesys, take a look at a single interaction in the Interaction Details view in IC Business manager. It will give you a summary at the top of how many times a given event type occurred (hit the IVR, placed on hold, connected to an agent, etc) that ties directly to these values in the table.
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AARON LAEL
State of Utah
Original Message:
Sent: 06-08-2021 03:56
From: Mohannad haddad
Subject: general information
Hey Community
I was reading about interaction detail Table and I found something impressed me , there are a few parameters in that table (they are on the below picture) I don't know what are they for and I don't have any clue.
so there are so many idea comes on my mind about this , such as can I use them like a counter to count how many times a specific number entered my system and so on.
if anyone have used it before or have an idea tell me please
best regards..
#ArchitectureandDesign
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Mohannad haddad
Fourth Dimension Systems Company
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