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ITTS (Interaction Text to Speech)

  • 1.  ITTS (Interaction Text to Speech)

    GCAP Member
    Posted 10-06-2021 09:18
    Hello,

    We are deploying ITTS (Interaction Text to Speech)  for a custom IVR application using custom handlers.  We have base configuration completed, we have experience using RealSpeak in this environment.  But with ITTS using SSML, we are struggling to configure "Say As" configuration.

     https://help.genesys.com/pureconnect/mergedProjects/wh_tr/desktop/pdfs/tts_engines_tr.pdf  is of little help

    Ideally looking for some samples of code,  would be grateful if any one would be willing to share!


    TYIA
    #Handlers
    #PlatformAdministration
    #SystemAdministration

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    Peter Schroeder
    American Customer Care, Inc
    pschroeder@accare.com
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