Hello,
I have created a screen pop that pops customer account info to agents when a call comes in by; 1) creating an Action (web browser screen pop) that opens a URL (ie:
http://website.com/{attribute}) then; 2) adding the screen pop action to the Alerting Action in the workgroup ACD configuration. It has been working fine but agents have complained that when a call comes in, the browser pops in front of other screens and interrupts them when notetaking, etc.
I would like to have the screen pop open when the agent hits "Pickup" or possibly when they hit a Client button (ideally something that will work for Interaction Desktop and Connect). Essentially, I'm trying to create a handler that can pop a URL (w/ call attributes) to an agent when that call is picked up rather than when alerted. I've viewed several post with people trying to do something similar but I haven't been able to find anything that works. Can this be done with just handlers? Has anyone done something similar to this?
Thanks,
Chudi
#AskMeAnything(AMA)#Handlers------------------------------
Chudi Igboemeka
Start.ca
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