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  • 1.  Recording

    Posted 08-31-2019 07:56
    Dear Genesys Community,

    I had a question in ICBM can we make search from more than 10K recorded calls?

    As if i make more than 10K i had an error can we change this number?

    Andrew Adel
    IST Integration Services And Technologies Co.

  • 2.  RE: Recording

    Top 25 Contributor
    Posted 09-03-2019 10:12

    Can I ask what your use case is for returning such a large amount of recordings in ICBM is? Typically you would query recorder trying to find calls to listen to, I assume the 10,000 limit is self imposed due to performance concerns and besides people probably aren't listening to 10,000 recordings in a sitting. I suspect you are trying to do something else with ICBM which may be better achieved with a customization.


    Mark Tatera

    Opinions are my own and not the views of my employer. Any suggestions or programming changes I suggest come with no warranty and should be tried at your own risk.