Alain,
What specifically are you seeing? I'm not sure what happens if an agent is in an after call work status and logs out, it may revert them to an unintended status. Knowing more specifically what you are saying may help us figure out what is going on. Also what version of CIC are you running?
Thanks,
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Mark Tatera
ConvergeOne
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Original Message:
Sent: 12-18-2019 10:21
From: Alain LeBrasseur
Subject: Persistent status
Thanks Aaron,
This might require a support ticket then.
Original Message:
Sent: 12-18-2019 10:15
From: Aaron Lael
Subject: Persistent status
This has always worked consistently for me. For example, if you only have two statuses that an agent can select:
Available -> status is persistent is unchecked
Not Available -> status is persistent is checked
The user sets themselves to "Not Available" for a few seconds, then to "Available" waits a few seconds and then logs out of the system. You should see the user changed back to "Not Available" on logout.
If none of your statuses are set as persistent, you should see agents reverting to "Invalid Status" on logout, generally.
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Aaron Lael
State of Utah
Original Message:
Sent: 12-18-2019 10:11
From: Alain LeBrasseur
Subject: Persistent status
Good morning,
Regarding the following statement regarding the persistent option of a status message, has anyone seen a status being changed back to the last persistent one after logging out of CIC ?
`"If a user logs out of CIC with such a status, the user's status is automatically set to the last persistent status message used."
We've been trying to simulate this behaviour without success so far.
Thank you.
-Alain
#Omni-ChannelDesktop/UserInterface