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CRM popup could be done many different way, and would be based upon your how your CRM is expecting the data. We have a homegrown system and use webservice ( Soap Request) to gather account information and create a screenpop.If you are just needing to build a URL link then have you looked at creating a Web Browser Screenpop? Go to Action in IA , build the URL link and in the link spot the CRM is expecting the urser name put parameter $(Eic_RemoteName) in the place of the URL the username needs tothank you, Scott
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