Hi Paul,
Thanks for your reply,
I am using Interaction Connect, Its Social media how can i use it in attendant? also in Handler if possible to retrieve the Username of Customer how is that possible?
i was trying to find any attributes related to social media but couldn't find anything.
Like my Twitter user name is @khaleelmd5 if i send message to organizations official page as a customer my user name should be retrieved and added as a parameter in popup screen URL.
Popup URL will retrieve the information from the back end CRM.
All i need to do is to pass Customer Facebook and Twitter usernames as parameter.
Also in Face book how to differentiate the accounts with same name.
Kindly need your valuable advice and support.
Regards
Mohammed
------------------------------
Mohammad
------------------------------
Original Message:
Sent: 07-02-2020 09:14
From: Paul Simpson
Subject: Social Media Integration Popup
If I understand your question correctly, then there are two parts to this...
- Perform a data-dip into your CRM (either in Attendant, or with a Handler) to retrieve the information required. Assign this to a custom attribute on the call.
- Display the custom attribute to the agent, either in a custom column or by writing a custom plug-in (are you using Desktop or Connect as your client?)
HTH
------------------------------
Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 07-02-2020 05:43
From: Mohammad Khaleel
Subject: Social Media Integration Popup
Hi Team,
I would like to know how can we integrate the Social media with Ex CRM and Popup the link with Facebook and Twitter account name parameters.
Like for Calls we use Mobile number.
Kindly need your assistance and suggesions.
Regards
#DigitalChannels
#Integrations
#Omni-ChannelDesktop/UserInterface
#Telephony
------------------------------
Mohammad
------------------------------