Hi Kenn,
One of our customer also has this issue (although in their case all speed dial buttons are affected).
We opened a case with Genesys and the answer was:
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This looks like SCR IC-148814 - In speed dial, Contact name is keep on reducing on every Interaction selection.
The SCR is currently unresolved and there is no fix ETA.
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Just now the SCR status is still the same. You can monitor it here:
https://my.inin.com/products/Pages/SCR-Search.aspxAs long as it is not fixed the WA is to make the buttons wider again manually by pulling their right side with the mouse when they get too small.
Regards,
Marcelo
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Marcelo Heil Franca
Infinit.cx GmbH
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Original Message:
Sent: 10-25-2019 16:24
From: Kenn Lambing
Subject: Speed dial buttons shrinking
I created a speed dial list for our agents in Interaction Desktop. In my personal view, I made the buttons as large as possible. Every time I use the speed dial (click it to call the number) the label text on the button shrinks by about 3 characters from the end. This happens until I get to the point of only 5 characters showing. One of my entries magically works as expected---the full text is shown no how many calls I place. Any thoughts or suggestions?
#PlatformAdministration
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Kenn Lambing
OHIO HEALTH
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