Hi All,
after we updated the CIC System to the latest Version 2021R1P2
Since then IWP is not working anymore,
We use that for Agents, give them the Option to access and listen to their own recorderd files and check their scorecards
These recorderd files are visible but when Agents try to assign or access them they get the followong error message:
error loading requested recordingThere was an error exproting the recording
Switchover and reebot already done and did not solve the issue
any ideas ?
Best regards
Horst
#QualityManagement------------------------------
Horst Eppich
Boehringer Ingelheim GmbH
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