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Widget Chat - auto Submit does not work always.

  • 1.  Widget Chat - auto Submit does not work always.

    Posted 08-03-2021 11:37

    Hi everyone,

    we encounter some strange behavior on our chat widget,
    We are trying to auto-submit, first name and last name, to start the chat session automatically.

    When using "autoSubmit: true" , sometimes it gets the following error (not always, it works sometimes):

    WebChat.open failed: WindowManager.registerDockView failed

    Without "autoSubmit: true" or "autoSubmit: false", the widget always loads correctly.

     Please see attached images for the popup after this error occurs (so no auto submit happens) and also a code snippet.







    #DigitalChannels

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    Vincent Heijmans
    BMW Group Munich
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