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ICWS configuration items GET broken? Sends GUIDs instead of actual ID text for configurationId.id and .uri

  • 1.  ICWS configuration items GET broken? Sends GUIDs instead of actual ID text for configurationId.id and .uri

    Posted 05-22-2020 09:06
    This is true not only for the GET item itself, but for any foreign configuration item references. 

    There doesn't seem to be a reason for this, and it's a big problem when trying to replicate data from one server to another.  Can anyone shed any light on why this happens, and how it might be avoided?

    (eg) 
    {
      "configurationId": {
          "id": "5761e6dd-d085-43a7-8b2a-6afbed37367b",
          "displayName": "DNC",
          "uri": "/configuration/wrap-up-codes/5761e6dd-d085-43a7-8b2a-6afbed37367b"
      },
      "lastModifiedDate": "20170506T192239Z",
      "isRightPartyContact": true,
      "category": {
          "id": "Deleted",
          "displayName": "Deleted",
          "uri": "/configuration/wrap-up-categories/Deleted"
      },
      "createdDate": "20170506T192239Z",
      "isPermanent": false,
      "label": {
          "defaultValue": "DNC"
      },
      "accessControlGroupAssignment": {
          "id": "5fadfc47-876f-47e7-885f-6554f6f039cf",
          "displayName": "CustomerACG",
          "uri": "/configuration/access-control-groups/5fadfc47-876f-47e7-885f-6554f6f039cf"
      }
    }


    #Integrations
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Tyler Style
    Interactive Intelligence Engineer, WellCare Health Plans
    ------------------------------


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