Thanks for response Paul.You are absolutely correct.
It stores the interaction details in Dialer Call History table as well Interaction Summary Table. Since Dialer Call History doesnt contain Agent Name- Its showing null in DB.In Call History reports - Agent names are blank.
However,Agent Name is getting stored into Interaction Summary table. Is it possible to move or push the AGent name from Interaction SUmmary table to Call History Table so that i can fetch Call History reports with Agent name.
Kindly let me know if you can asssit on the same.
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Raghav Gupta
Accenture USA
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Original Message:
Sent: 05-12-2020 20:09
From: Paul Simpson
Subject: Agent less Campaign Report
Once the call is transferred to Attendant, it essentially becomes an inbound call, so I would look at some of the non-Dialer reports to see if they have the information you require.
HTH
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Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 05-12-2020 08:26
From: Gopalakrishnan Mahadevan
Subject: Agent less Campaign Report
Using Agent less campaigns - Im Playing prompt to customer and if required transferring the call to agents.
For EX: We are calling for offers ,if interested press 1 to speak to agent.
I have achieved this using Attendant profile where using Menu played prompt and transfer to workgroup.
Finally when i check the reports for campaign,I dont see agent name is getting populated.Is there way to get Agent name in report or how this can be fixed.
#Outbound
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Gopal
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