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Build Reply in Email Attendant

  • 1.  Build Reply in Email Attendant

    GCAP Member
    Posted 5 days ago
    I've got a profile in Email Attendant that receives emails from our webmaster account. The emails contain form data that was input by the customer on our website. We route these based upon the subject and some other data in the form. We want to be able to send automated replies in certain circumstances (ie: a holiday). The trouble is, using the Build Reply node, I can't reply to the sender, since the system sees webmaster as the sender of the email. I need to send the reply to the email address of the customer that is in the form data in the email. Is there any easy way to accomplish that? Without using a handler?
    #ArchitectureandDesign
    #AskMeAnything(AMA)
    #CloudMigration(NEW)
    #ConnectwithaCustomer(NEW)
    #DigitalChannels
    #Handlers
    #Implementation
    #Integrations
    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #PlatformAdministration
    #QualityManagement
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)
    #Security
    #SIP/VolP
    #SystemAdministration
    #Telephony
    #Unsure/Other
    #WEM/Optimizer
    #PureConnectQAEpisode

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    Kristin Rappe
    Roche Diabetes
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  • 2.  RE: Build Reply in Email Attendant

    GENESYS
    Posted 5 days ago
    Kristin,

    "Without using a Handler" looks to me to be the sticking point. The issue is further complicated by the fact that I assume the address required is actually in the body of the email?

    I would perhaps have another system process the email and then pass it on to PureConnect. That system could perform the auto-response for you? YOu could even potentially modify the website code to do this in these situations.

    Sorry I can't be of more help.

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: Build Reply in Email Attendant

    GCAP Member
    Posted 4 days ago
    Thanks, Paul. I expected that to be the case. I have so little experience with handlers... I try to evaluate all other options before going that route.

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    Kristin Rappe

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