Hi All,
Marquee has been up and running in our for sometime now and i had no reason to touch it or research it. We have now switched to a new Wallboard system (Korybt) and getting reports that the Abandon Stat is wrong.
When i look at the raw data coming from Marquee, it is matching what are Wallboard is displaying, but that Data isn't matching what our Supervisors are seeing in ICBM Queue report. I am trying to find documentation on the reporting differences between Marquee and ICBM
A Currented example of what i am seeing:
I run a Queue Summary Report for a Workgroup for today and report shows 2 Abandon calls. When i look at the data from Marquee it shows only 1 Abandon calls. Both abandon calls happened prior to 11 AM (Over 45 mins ago) so the data should match. The Marquee Package Interval is set to 5 seconds and the Wallboard is set to update data every 15 mins, so i am not sure why Marquee isn't showing 1 abandon for today.
Thank you,
#Reporting/Analytics#SystemAdministration------------------------------
Scott Williams
Missouri Higher Education Loan Authority
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